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Our Managed IT Service Commitments in Charleston, SC
When you compare IT providers, the details that matter most are rarely on the sales page: how fast they respond, who answers at night, what is included and what you will pay. Here is exactly what The Computer Guyz commits to, in plain language.
Short answer: The Computer Guyz commits to a one-hour response time written into every service agreement, 24/7 system monitoring, after-hours calls routed through an answering service to an on-call technician, and one flat monthly price per user, typically $75 to $175 per user per month. Help desk support, cybersecurity and backups are included, hardware purchases are billed separately, and onboarding typically takes about two weeks.
Ready for a straight answer? Start with a free IT assessment. No pressure, no obligation.
What You Can Count On
- One-hour response. Written into every service agreement.
- 24/7 monitoring. We watch your systems around the clock.
- Flat monthly pricing. See our managed IT pricing guide.
- Security and backups included. Not sold as add-ons.
- An owner who is involved. Joe Engelking works directly with clients.
Learn more about our managed IT services and cybersecurity services.
Our commitments at a glance
| Commitment | What we commit to |
|---|---|
| Response time | A one-hour response time, written into every service agreement. |
| Monitoring | 24/7 monitoring of your systems and devices. |
| After hours | After-hours calls reach an answering service, which pages an on-call technician. |
| Pricing | One flat monthly price per user, typically $75 to $175 per user per month. Your exact quote comes after a free IT assessment. |
| Included in the flat fee | Help desk support, monitoring, cybersecurity protection and backups. |
| Billed separately | Hardware purchases such as computers and network equipment. |
| Onboarding | Typically about two weeks from a signed agreement. |
| Agreement terms | Terms vary by client and are set out in your agreement after the free IT assessment. |
| Accountability | Owner Joe Engelking works directly with clients. |
How getting started works
- Free IT assessment. We review your current setup, flag real risks and give you a clear plan, with no obligation.
- Written plan and quote. You see what is covered and what it costs before you decide.
- Agreement. The commitments above are set out in your service agreement.
- Onboarding. Typically about two weeks. We set up monitoring, security and backups and connect your team to the help desk.
- Ongoing support. 24/7 monitoring and a help desk you can call.
Credentials and experience
- Microsoft partner
- Vendor-certified technicians
- Experience with compliance and cyber insurance requirements, including HIPAA, PCI-DSS and CMMC
- Serving Charleston-area businesses since 2010
FAQs: Our Service Commitments
What is your response time?
We commit to a one-hour response time, and it is written into every service agreement.
Who answers if we need help at night or on a weekend?
Your systems are monitored 24/7. After-hours calls reach an answering service, which pages an on-call technician.
What is included in the flat monthly price?
Help desk support, 24/7 monitoring, cybersecurity protection and backups are included. Hardware purchases are billed separately, and your quote lists exactly what is covered.
How much does managed IT cost?
Managed IT from The Computer Guyz typically runs $75 to $175 per user per month on a flat monthly fee. You receive an exact quote after a free IT assessment.
How long does onboarding take?
Onboarding typically takes about two weeks from a signed agreement.
Do I have to sign a long-term contract?
Agreement terms vary by client and are set out in your agreement after the free IT assessment, so you know what you are committing to before you sign.
Talk to Us About Managed IT
Ask for Our Commitments in Writing
Fill out the form or call (843) 884-1323 to start with a free IT assessment.
Related: Managed IT pricing, IT security assessment and co-managed IT.